Privacy policy

SOURCEDBYSK operates this website and store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit, access, or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy with respect to the collection, use, processing, or disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how we collect, use, disclose, and otherwise process your personal information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean any information that identifies you or that can reasonably be linked to you, either directly or indirectly. Personal information does not include information that has been anonymised or de-identified so that it can no longer identify you or be reasonably linked to you.

Depending on how you interact with the Services, where you are located, and as permitted or required by applicable law, we may collect, use, and otherwise process the following categories of personal information (including any inferences derived from such information):

• Contact Information: Your name, billing address, shipping address, postal address, telephone number, and email address.

• Payment and Financial Information: Payment card details, bank or other financial account information (where applicable), transaction details, payment method, payment confirmations, and other payment-related information. Payment card information is processed securely by our payment service providers and is not stored by us except where necessary.

• Account Information: Your username, password, account preferences, security questions, and other account settings.

• Transaction Information: Information relating to your purchases, returns, exchanges, cancellations, wishlist items, shopping cart contents, browsing history within the Services, and previous transactions.

• Communications: Information you provide when contacting us, including customer service enquiries, feedback, reviews, and other correspondence.

• Device Information: Information about the device and browser you use to access the Services, your IP address, network connection, unique device identifiers, operating system, and similar technical information.

• Usage Information: Information about how you access, use, and interact with the Services, including pages visited, links clicked, search queries, session information, and other usage analytics.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, make a purchase, contact us, subscribe to our communications, complete forms, participate in promotions, or otherwise provide us with your personal information.

• Automatically through the Services: When you access or use the Services, we may automatically collect certain information from your device, browser, or network connection through cookies, pixels, log files, and similar technologies.

• From our service providers: We may receive personal information from third-party service providers that help us operate our business and provide the Services, including payment processors, shipping providers, analytics providers, customer support providers, and marketing service providers.

• From our partners and other third parties: We may receive personal information from business partners, advertising partners, social media platforms, identity verification providers, fraud prevention providers, or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

Providing, Personalising, and Improving the Services

We use your personal information to provide, operate, maintain, and improve the Services, including to perform our contract with you. This includes processing payments, fulfilling orders, arranging delivery, managing returns and exchanges, creating and maintaining your account, remembering your preferences, enabling you to post reviews, sending account-related communications, and providing a personalised shopping experience, including recommending products based on your interests, browsing activity, or previous purchases.

Marketing and Advertising

We may use your personal information to send you marketing and promotional communications by email, SMS, post, or other permitted channels, where allowed by applicable law or with your consent where required. We may also use your information to display advertisements for our products or services on our website and on third-party websites or platforms, including advertisements based on your browsing activity, previous purchases, items in your shopping basket, or other interactions with the Services. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us.

Security and Fraud Prevention

We use your personal information to verify your identity, authenticate your account, process payments securely, detect, investigate, prevent, and respond to fraud, unauthorised access, security incidents, illegal activity, or other misuse of the Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We recommend that you do not share your username, password, or other account access details with anyone.

Communicating with You

We use your personal information to communicate with you regarding your orders, respond to enquiries, provide customer support, notify you of important updates relating to the Services, and otherwise manage our relationship with you.

Legal and Regulatory Compliance

We may use your personal information where necessary to comply with applicable laws, regulations, court orders, or lawful requests from public authorities, including law enforcement agencies. We may also use your information to establish, exercise, or defend legal claims, participate in legal proceedings, enforce our Terms of Service and other policies, protect our legal rights, and investigate suspected violations of our agreements or applicable law.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
  
  

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sourcedbysk@outlook.com or contact us at 80-90 Paul Street, London, ENG, EC2A 4NE, GB. Under applicable data protection laws, we are the data controller of your personal information.